Pro-Active Maintenance Plan - What's covered and what's not covered.
If you purchased our plan, we want to let you know what is covered and what is not covered, so you have a clear idea moving ahead with the Pro-Active Maintenance Plan.
What it covers:
- Business Grade Anti-Virus Software & Anti-Malware
- Windows Patch Management (monitors updates)
- Daily updates for popular 3rd party software (Adobe Reader, Java, Flash & Silverlight)
- Daily Cleanup (Temp Files) Daily Optimizations
- Windows Service Monitoring (we will attempt to restart a service if it is shut down)
- Hard Drive Space Monitoring (so we can tell if your hard drive will be too full soon)
- Hardware Monitoring (so we can anticipate failures)
- Remote cleanup of Virus Infection & Malware Infection. We are so confident in our plan if you catch a virus or malware during normal use we will remove it at no charge to you. But if there is any indication that the PC was blatantly used on dangerous websites with disregard to PC safety we cannot honor the free removal and you will get 15% off the removal.
With these we should be able to keep you system protected, clean and running smooth without any issues. But Windows doesn’t always play by the rules.
What it does not cover
- Windows repairs
- Windows Update issues (we do our best to make sure you get the updates needed to be secure, but we have no control over the programming code Microsoft writes into their updates. Being on the plan does not effect update failures but may minimize the chances of failures.)
- Outlook or any email support
- Printers–troubleshooting or installing
- New computer setups
- Data transfers or data recovery
- 3rd party software repairs or troubleshooting (Examples: Office, QuickBooks, Quicken, Adobe, iTunes)
- Online software backup troubleshooting or installation
- Microsoft Office repairs, installation or troubleshooting
- iPhones, iPads, Android or tablet assistance
- Hardware repairs
- Crypto Viruses or anything that tampers with your Personal files (we highly recommend that you get the plan with the backup to be able to get your Files, Pictures, and Documents back)
Please keep in mind some repairs will be outside of the plan and we do offer a discounted Service rate of 15% off labor as well to help with those during the year.